Having Trouble? Need Some Help?
We understand your time is of the essence. Nothing more aggravating than an unexpected problem to slow down your tight schedule. Unfortunately, we can't send out Mr. Fixit to help, but we can offer you several quick tips and suggestions to help you get back on schedule and lower your blood pressure.
A few popular questions:
Is my online transaction secure?
YES! The details we ask you to give us to process your order is safe and secure because we process all our online commerce transactions internally. This function is not contracted-out to other parties. We use Secure Sockets Layer (SSL) encryption technology on every transaction. In other words, each and every transaction you make with us online is unique and encrypted and therefore secure.
I'm having difficulties installing my type. What am I doing wrong?
Occasionally font installation will hit a snag. Some problems can be fixed by simply deleting unused fonts, restarting your computer, re-downloading and or re-installing the font. If the installation appears to go smoothly but the font isn't working or your software application can't "see" it, here is a suggestion: If downloaded from the Web, the file may have become corrupted. Try downloading the file again and reinstalling.
Who actually owns the type?
Whether the fonts you use came bundled with your hardware or with your software or have been downloaded, they belong to either the supplier or the designer who provided the fonts to the supplier for distribution. You do NOT own the font even if you paid money for it. Rather, you have paid for the use of the font subject to the terms and conditions set forth in the EULA (End user License Agreement) which can be different from one supplier to another.
PLEASE BE SURE TO READ AND UNDERSTAND EACH FONT'S AGREEMENT PRIOR TO PURCHASING AND DOWNLOADING YOUR FONT SOFTWARE! Reputable font suppliers (like any other software supplier) require you to agree to the terms and conditions of a software contract prior to downloading and or your use of the font.
eMail Request Form and Tech Request Form
Just fill in the requested fields, email, and we will contact you shortly during our normal business hours:
10-4 M-F EST