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HOME > TECHNICAL SUPPORT > INDEX |
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Why we do NOT provide customer support by phone.
FontHaus is run almost entirely online because 95% of our transactions are managed securely by our website. Therefore, the majority of our staff is dedicated to marketing, business operations, and technology. It is more cost-effective for us to offer customer support via tech support on our website or by email reply. Responding by e-mail allows us to get back to you quicker than we ever could by phone although we often respond immediately by phone on urgent matters. We have a great response rate. Most all e-mail requests during normal business hours (9-5 EST) are answered within 30 minutes. |
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If you have questions, problems or issues with regard to a font or other product you have
purchased from FontHaus, please fill out and submit the following Tech Support request form.
However, we urge you to review the information we have posted on our Font Support page. This
may save you time and frustration as we cannot guarantee how quickly we can respond to your
Tech Support request form. |
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