FontHaus is run almost entirely online because 95% of our transactions are managed securely by our website. Therefore, the majority of our staff is dedicated to marketing, business operations, technology, and customer support via tech support on our website or by email. Responding by e-mail allows us to get back to you quicker than we ever could by phone although we often respond immediately by phone on urgent matters. Most e-mail requests during normal business hours (10-4 EST) are answered within 60 minutes.