Frequently Asked Questions (FAQs)

Is my online transaction secure?

YES! The details we ask you to give us to process your order is safe and secure because we process all our online commerce transactions internally. This function is not contracted-out to other parties. We use Secure Sockets Layer (SSL) encryption technology on every transaction. In other words, each and every transaction you make with us online is unique and encrypted and therefore secure. However, we can not assure your security if you are not using Netscape 1.0 or later or Microsoft Internet Explorer 1.0 or later as your web browser.

I'm having difficulties installing my type. What am I doing wrong?

Occasionally font installation will hit a snag. Some problems can be fixed by simply deleting unused fonts, restarting your computer, re-downloading and or re-installing the font.

If the installation appears to go smoothly but the font isn't working or your software application can't "see" it, here are some suggestions:

  • If downloaded from the Web, the file may have become corrupted. Try downloading the file again and reinstalling.

Why some font styles do not appear in the fonts menu under Windows.
In Windows, the system is unable to display more than four styles (such as normal, italic, bold, bold italic) per font family in an application font menu. If your font has more styles than the four normally displayed such as (semibold, heavy, black, etc.), the additional styles will not appear in your font menu. To access non-visible styles, you must use a style link, which is simply the application of bold or italic type style to a regular font. For example, if you wanted to use "Futura Heavy" in a Windows application, you would have to apply the bold style link to "Futura Medium".

  • An issue may arise with font substitution when working on files between Macintosh and Windows machines. If you directly select “Futura Heavy” instead of applying the style link, the Windows application will not match the font correctly. To prevent this problem, format your text using the font style links in both Macintosh and Windows applications.

  • Make sure you are installing a font for YOUR platform - there IS a difference between Mac and Windows fonts.

  • If installing a PostScript Type 1 font for the Mac, make sure you have ATM installed.

  • If installing a PostScript Type 1 font for the PC, (Windows 95, 98, ME or NT), make sure you have ATM installed.

  • If installing a PostScript Type 1 font under Windows 2000 or Windows XP and you currently have or previously had Adobe Type Manager Deluxe 4.0, 4.1, or 4.1.1 installed, you may need the Adobe Deluxe Updater in order to properly use your Type 1 fonts. It fixes registry problems associated with installing or uninstalling Adobe Type Manager Deluxe with Windows 2000 or XP. There is also an ATM Light Updater for ATM Light users. Due to Windows 2000 and XPs built-in support of Type 1 fonts, ATM can interfere or cause registry problems when uninstalled.

  • Not all programs can use TrueType and PostScript Type 1 fonts, especially older of DOS-based programs. Some programs use proprietary font formats. Check the documentation for your software to be sure it supports the type of font you are trying to use.

  • If the font came from a reputable commercial supplier, it's rare that the font itself is the problem. However, some freeware and shareware fonts are not of the highest quality and can present various problems with some software. Try them in a different program. Still having problems? You may have to contact the supplier.

  • Some font problems arise when you have duplicate fonts installed.

Other PC problems? Please visit the Microsoft Support page. http://support.microsoft.com/default.aspx?scid=KB;en-us;q133725

Also see: Installing Fonts

What is ATM and do I need it?

ATM is a free font utility for viewing and printing PostScript fonts.
Adobe® Type Manager® (ATM) Light is a system software component that automatically generates high-quality screen font bitmaps from the PostScript® outlines in Type 1 or OpenType® format. With ATM, you can scale your fonts without the characters appearing jagged, and you can also enable "font smoothing," which further improves the appearance of your fonts onscreen by using your computer monitor's color palette to intelligently improve the rendering of characters. ATM Light also allows you to print PostScript fonts on non PostScript printers, and can be used to create custom instances of multiple master fonts.

Download ATM Light (FREE)

Macintosh
PostScript font support is built directly into Mac OS X; however, ATM Light is required for all other versions of Mac OS, including Mac OS X Classic.

The Macintosh version of ATM Light no longer supports Apple's GXGraphics extension. If you are using an application that relies on this system extension, we recommend that you do not update to this version of ATM Light.

ATM Light does not support the Apple Language Kits.

Windows
PostScript font support is built directly into Windows 2000/XP, and ATM Light is not required for basic font installation and rendering on these platforms. However, you must install ATM Light on Windows 2000 or XP if you use Adobe's multiple master typefaces and want to create custom font instances. ATM Light is required for previous versions of Windows, including Windows 95, 98, and NT 4.0.

Who actually owns the type?

Whether the fonts you use came bundled with your hardware or with your software or have been downloaded, they belong to either the supplier or the designer who provided the fonts to the supplier for distribution. You do NOT own the font even if you paid money for it. Rather, you have paid for the use of the font subject to the terms and conditions set forth in the EULA (End user License Agreement) which can be different from one supplier to another.

PLEASE BE SURE TO READ AND UNDERSTAND THIS AGREEMENT PRIOR TO USING YOUR FONT SOFTWARE! Reputable font suppliers (like any other software supplier) require you to agree to the terms and conditions of a software contract prior to downloading and or your use of the font.

Typographic Glossary of Terms

See: Typographic Glossary of Terms



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